This offer is aimed at small business owners, companies, and self-employed people.

FAQ for customers

Tip!

Here you will find frequently asked questions from our customer's point of view. A lot more questions and answers for partners can also be located here.

General

Yes and no. You can buy products from us like in any other online shop, but we offer a lot more than that. We are the first B2B portal where you can buy printers including a full service contract (MPS) and yours Printer - on request - automatically supplied with supplies or consumables.

In addition, you can rent laptops, tablets, monitors, scanners and many other IT products immediately and online.
Regardless of what you order, when the order reaches us by or before 2 pm, you usually receive your goods during the next working day.

The same applies to the automatic ordering of new consumables via our Online Management.
A normal purchase is managed the same as in other online shops- we offer all the usual payment methods - which you can view details of here.

If you want to rent a product, you can choose between SEPA LAstschrift, credit card subscription or PayPal subscription. The monthly fees will then be charged to your account, the selected credit card, or your PayPal account for the appropriate period.

If you have not concluded a full-service contract and have ink or toner ordered fully automatically using the online management, you can pay for them using the “purchase on account” payment method.

Printer All Inclusive packages

Yes, you can choose between 12, 24 or 36 months when ordering.
No, insofar as you have settled all monthly fees and other claims from us under the contract, ownership of the device passes to you free of third-party rights. The printer is then completely yours. You can also send the printer back to us.
No, the contract ends automatically. The printer is then yours and you can continue printing undisturbed.
We only offer new printers and multifunction devices.
Our offer is intended for business customers only. Private individuals with an existing account can still purchase printers, ink, and toner – however, renting is currently not possible.
Yes, resellers can use or sublet the printer themselves.
Regardless of what you order, if the order reaches us by 2 p.m., you will usually receive your goods the next working day. The same applies to automatic orders for new consumables via our Online Management.
You can choose to pay the monthly fees with a credit card subscription, PayPal subscription or SEPA direct debit. Simply select the payment method you want when ordering.
Yes, please contact our customer service. If you find that you have ordered a package that is too large, for example, we will change your contract to a smaller, suitable package.
We always check how many pages you have printed after 3 months. If you print more pages and exceed the available package volume in a quarter, the additional pages will be recalculated according to the agreed prices per page. You will receive a detailed and transparent statement from us.
If you do not use the selected parcel volume in one quarter, we will automatically carry the unused parcel volume forward to the next quarter. So you don’t give anything away.
No, you are using the printer as part of the all-inclusive package. At the end of the contract period, we will give you the printer for free if you want to keep it and not give it back.
No, in contrast to classic leasing, you automatically acquire ownership of the printer as soon as the contract period has expired.
Yes, all fees are immediately deductible business expenses.
If you do not use our client software and we cannot read out the meter readings from your printer automatically, you are obliged to cooperate.
No, in this case you will receive an email after 3 months of the contract period with the request to disclose the meter readings, which you can enter via a link provided in the customer portal after two weeks at the latest or via email.
Yes, you can install and use options, extensions etc. in our printers if they are handled properly in accordance with the instructions of the respective manufacturer.

Disruptions

Please report the defective printer here as having malfunctioned, and our service engineers will then contact you right away. As a rule, we repair the defective device on the next working day.

Of course you can also call us during business hours and report the error by telephone. You can find our contact details here.
As a rule, we repair the defective device on the next working day.
A contractually guaranteed restoration service period is not defined in our full-service contracts. You can be sure that we will repair defective devices on the next working day or the subsequent one.
Printers that you purchase with a full-service contract (MPS) are covered by the respective manufacturer's warranty extension, so we use the service network of the printer manufacturers. You can be sure that trained and authorized service technicians will repair your faulty printer. The service partners of the manufacturers are also our service partners, so we work not only with the printer manufacturers, but also closely with service partners.
If you buy the printer incl. a full-service contract (MPS), you'll get a full service contract for 12, 24 or 36 months. We will repair or replace the defective unit during the entire period of your choice. You will not incur any additional costs and you will get a reliable service partner with us.
No, we currently only offer our service to contract customers.
You can quickly and easily report a fault by clicking on the red service button on the left side of the screen. If you have an MPS contract with us or use our Online Management you will find your faulty printer immediately, and we can provide you with very detailed information. If our system does not yet know your printer, the fault message is just as fast and easy. Some malfunctions can be detected automatically by our online management, and depending on the configuration in your customer area, you will be informed about errors via e-mail.

Of course you can also call us during our business hours and report the error by telephone. You can find our contact details here.
Of course, you can find our contact details here.

Online Management

You minimize downtime because you can detect and report malfunctions immediately. You save printing costs because your printers only order what they really need and you can almost do without your own storage. This is the basis for optimizing your printer landscape, because you can use the statistics and evaluation tools to recognize the cost creators in your company. You can find out more here.
Nothing at all, the use of all features is provided to you at no obligation and completely free.

You can download the client software for online management here and get started with it right away.
Yes, the use of all features is provided to you at no obligation and completely free.

You can download the client software for online management here and get started with it right away.
A small component of software (the client) that you install on your network sends us information about your printers several times a day. The transferred data packets are transmitted encrypted. The client systematically checks monitored printing systems for information such as printer usage data, printer counts, toner levels, error status updates, etc. and sends this information to printer4you.com. This enables us to trigger and monitor processes on our portal. For more information, see here.
Yes, the transmitted data packets are transmitted encrypted.
Yes, your network remains secure. You will not be able to access your network from outside by using the client. For more information, see here.
No, we do not have any insights into your printouts. Your printers simply report to our client the number of pages printed, toner levels and error status reports, which are then transmitted to the system in an encrypted form by the client.

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