FAQ for customers
General
The same applies to the automatic ordering of new consumables via our Online-Supply-Management.
If you are completing an MPS contract, the process is as follows. The first installment is paid together with the printer according to the payment method you choose at the checkout where we offer all current online payment methods. Any service fees are paid by invoice, whereby and after receipt of the invoice you can conveniently transfer online. You will also be billed for the goods you need to have delivered automatically.
Full-Service-Contract (MPS)
As a rule, the consumables are significantly cheaper in the context of an MPS contract than in classic retail purchases. The reason for this is the close cooperation with manufacturers. There is no acceptance obligation for you. You have no disadvantages when you print more or less. You only pay for what you order.
If you would like, order printers yourself using our Printer-Supplies-Management , so you can concentrate on other things.
If you want to buy a used printer, then we recommend the online shop of our partner company www.nicepriceit.de.
Our specialists and service partners are happy to help you with the installation. Here you'll find a suitable partner search for services partner.
You will also be sent an by invoice for the delivery of the goods you receive automatically.
Supplies / Consumables
Supplies that we offer in our MPS programs are generally highly discounted, so you are always on the safe side with an MPS contract and will save money nevertheless when compared to conventional procurement.
We only charge you for what you or your printers order, so you have full control. If you need to return any of our consumables, whether ordered automatically or manually, please give us a call, we usually accept them back and refund the full purchase price.
If you have not activated the automatic resupply option, you will get an email from us as soon as your printer needs new consumables with a link to a pre-filled shopping cart, you can then order with just a few clicks.
You will be taken to configure your online management here .
If your printer does not have an MPS contract with us, you can choose which consumables are delivered automatically when you configure what your Online-Supplies-Management should be.
Service disruptions
Of course you can also call us during business hours and report the error by telephone. You can find our contact details here .
If your defective printer has no MPS contract with printer4you.com, we carry out the repair according to our price list .
Of course you can also call us during our business hours and report the error by telephone. You can find our contact details here .
Online-Management
You can download here the client software for online management and get started with it right away.
You can download here the software client for online management and start it right away.
ReadyInk by printer4you.com
ReadyInk by printer4you.com is the name of the technology that detects when your ink runs out. To enable this technology, you must register a suitable printer with an ink refill service supported by ReadyInk by printer4you.com.
After registering, you can continue printing as normal without having to worry about the ink level.
Once the ink level of your printer is low, a notification will be sent. The process for shipping a new ink cartridge is then triggered.
The new ink cartridge will arrive at you before the last one is empty. This ensures that you never run out of ink.
- The hassle-free, automated system ensures you always have a supply of high-quality ink.
- Billing is usage-based, so there are no monthly contract payments. An order is only generated when needed a new ink cartridge is needed. Since no contract is concluded, you can deactivate the system at any time.
- Epson inks and printers are engineered together to give you consistent and reliable results.
- New ink cartridges can be delivered to a specified address.
- a compatable printer from Epson: Here, you can check if your printer is suitable.
- an internet conneciton
- a printer4you.com customer account
- the Monitoring Agent: see "What is the Monitoring Agent?" and "Do I Need the Monitoring Agent?" for more information.
- a current official driver from Epson; you can download a current Epson driver for your printer from the Epson Support website.
- Expression Home XP-212
- Expression Home XP-215
- Expression Home XP-225
- Expression Home XP-235
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- Expression Photo XP-860
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- WorkForce Pro WF-3720DWF
- WorkForce Pro WF-3725DWF
- WorkForce Pro WF-4630DWF
- WorkForce Pro WF-4640DTWF
- WorkForce Pro WF-4720DWF
- WorkForce Pro WF-4725DWF
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- Workforce WF-100W
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