FAQ for customers
Tip!
Here you will find frequently asked questions from our customer's point of view. A lot more questions and answers for partners can also be located
here.
General
Yes, individuals can also order on the printer4you.com portal.
Regardless of what you order, when the order reaches us by or before 2 pm, you usually receive your goods during the next working day.
The same applies to the automatic ordering of new consumables via our Online-Supply-Management.
The same applies to the automatic ordering of new consumables via our Online-Supply-Management.
A normal purchase is managed the same as in other online shops- we offer all the usual payment methods - which you can view details of here .
If you are completing an MPS contract, the process is as follows. The first installment is paid together with the printer according to the payment method you choose at the checkout where we offer all current online payment methods. Any service fees are paid by invoice, whereby and after receipt of the invoice you can conveniently transfer online. You will also be billed for the goods you need to have delivered automatically.
If you are completing an MPS contract, the process is as follows. The first installment is paid together with the printer according to the payment method you choose at the checkout where we offer all current online payment methods. Any service fees are paid by invoice, whereby and after receipt of the invoice you can conveniently transfer online. You will also be billed for the goods you need to have delivered automatically.
Full-Service-Contract (MPS)
A MPS contract is a kind of full-service contract for your printer. The printers are covered by a service contract during the term of the contract so that no additional costs arise for repairs. As a rule, supplies are delivered automatically to the correct location. You can find out about our here . Of course, you can also disable the automatic resupply option and manually order new supplies yourself. Our portal simplifies the management of printers in many areas. In addition, you can manage any printer problems, manage your sites and contacts, analyze your contracts, evaluate and monitor your printers, create statistics, and identify any weaknesses in the setup within your organization. By the way behind the letters MPS hides managed print services.
In the MPS program you get a full service contract for your printer for 12, 24, 36, 48 or 60 months. We will repair or replace the defective unit during the entire period of your choice. You will not incur any additional costs and you will get a reliable service partner with us.
As a rule, the consumables are significantly cheaper in the context of an MPS contract than in classic retail purchases. The reason for this is the close cooperation with manufacturers. There is no acceptance obligation for you. You have no disadvantages when you print more or less. You only pay for what you order.
If you would like, order printers yourself using our Printer-Supplies-Management , so you can concentrate on other things.
As a rule, the consumables are significantly cheaper in the context of an MPS contract than in classic retail purchases. The reason for this is the close cooperation with manufacturers. There is no acceptance obligation for you. You have no disadvantages when you print more or less. You only pay for what you order.
If you would like, order printers yourself using our Printer-Supplies-Management , so you can concentrate on other things.
Yes, look here for the right printer for you and buy it with a the full service contract (MPS). You enjoy the same benefits as MPS contracts with multiple printers.
No, the contract ends at the end of the term you choose and is not automatically extended.
No, in a normal case it is not. You are not obliged to order or purchase consumables, so here you can easily dispense with further orders. If you do not want to pay the service fee, please contact us, and we will find a solution together.
As our offer is directed exclusively at tradespeople, companies, corporations and freelancers, who are excluded by law from the right of revocation, there is no right of revocation. However, you are always welcome to contact us at any time.
The printers you purchase from us, including those with a full-service contract, are yours. During the term of the contract, the printers are fully guaranteed and no additional costs will arise in the event of a malfunction.
The printer is yours, you can do what you want with it. After the contract period, you can conclude another service contract or continue to operate it in a conventional manner.
Yes, depending on the model of your printer or multi-functional system, we also offer a full-service contract for your existing printers, including the supply of consumables.
Please do not hesitate to contact us for further information. You can find our contact details here .
No, you can not add another printer with of the same type with a different running time to an existing contract. However, you can quickly and easily complete a new contract for your printer online here and manage the printer in your customer area together with other printers.
Yes, you can add an unlimited number of printers from different manufacturers to one MPS contract.
No, the strength of printer4you.com is to manage various printing systems in a full-service contract. Our client software can recognize all of your devices in your network, so you can also easily use our online management.
Yes, with the MPS contract, you are entitled to order cheaper supplies / consumables and thus save considerable printing costs.
We offer only new equipment. Whether with or without a full-service contract, you always get new printers.
If you want to buy a used printer, then we recommend the online shop of our partner company www.nicepriceit.de.
If you want to buy a used printer, then we recommend the online shop of our partner company www.nicepriceit.de.
No, the printer comes pre-installed, so you can use it after completing just a few steps.
Our specialists and service partners are happy to help you with the installation. Here you'll find a suitable partner search for services partner.
Our specialists and service partners are happy to help you with the installation. Here you'll find a suitable partner search for services partner.
You pay the first installment together with the printer according to the payment method, which you can choose at the "checkout", whereby we offer all usual online payment methods. The other service fees you pay by invoice and after receipt of the invoice you can conveniently transfer funds online.
You will also be sent an by invoice for the delivery of the goods you receive automatically.
You will also be sent an by invoice for the delivery of the goods you receive automatically.
Supplies / Consumables
In the first 12 months after the conclusion of the contract, no, because you have a price guarantee for this period. Our system checks for new supplies at the time of your order whether the daily rate is above or below the price at the time the contract is concluded. If the daily price is above this, we calculate the protected price for the contract conclusion. If it is lower than this, we charge the price for the day. So you pay partly even less.
Supplies that we offer in our MPS programs are generally highly discounted, so you are always on the safe side with an MPS contract and will save money nevertheless when compared to conventional procurement.
Supplies that we offer in our MPS programs are generally highly discounted, so you are always on the safe side with an MPS contract and will save money nevertheless when compared to conventional procurement.
You can configure online management in the customer area under "Your account" and then under the menu item "Settings", and activate the automatic ordering options for all or individual printers. Once activated, the corresponding printers report the need for new consumables as soon as the threshold value you set for the toner or ink level is reached. You will receive an email as soon as an automatic order has been triggered and can thus monitor or amend the process.
We only charge you for what you or your printers order, so you have full control. If you need to return any of our consumables, whether ordered automatically or manually, please give us a call, we usually accept them back and refund the full purchase price.
We only charge you for what you or your printers order, so you have full control. If you need to return any of our consumables, whether ordered automatically or manually, please give us a call, we usually accept them back and refund the full purchase price.
That's no problem at all. If you are actually printing more pages or consuming more toner / ink on the basis of your printouts, this additional consumption is covered by the MPS contract and you can order additional material so that you always benefit from discounted prices.
By using our printer supplies management , your printers report the current levels of all consumables several times a day. For this, we know the thresholds that you have set for your printers in your customer area under "Your account", then under "Settings" and then under "Configure online management". Our system constantly checks which consumables have fallen below its threshold, so we always know which consumables have to be replaced and at which printer. If you have activated the automatic supplies order, your printers will automatically be replenished, and you will receive an e-mail with the details so you won't need to do anything else.
If you have not activated the automatic resupply option, you will get an email from us as soon as your printer needs new consumables with a link to a pre-filled shopping cart, you can then order with just a few clicks.
You will be taken to configure your online management here .
If you have not activated the automatic resupply option, you will get an email from us as soon as your printer needs new consumables with a link to a pre-filled shopping cart, you can then order with just a few clicks.
You will be taken to configure your online management here .
This is not a problem. If you have not activated the automatic, you will get an email from us as soon as your printer needs new consumables with a link to a pre-filled shopping cart, you can then order with just a few clicks.
Yes, in full-service contracts (MPS) we use only original consumables from the printer manufacturers.
What supplies do you automatically supply with online management if there are several variants (running capacity, filling quantity) for my printer?
If your printer does not have an MPS contract with us, you can choose which consumables are delivered automatically when you configure what your Online-Supplies-Management should be.
If your printer does not have an MPS contract with us, you can choose which consumables are delivered automatically when you configure what your Online-Supplies-Management should be.
As a rule, consumables are significantly cheaper in the context of an MPS contract than in classic retail purchases. The reason for this is the close cooperation we have with manufacturers. There is no acceptance obligation for you. You have no disadvantages when you print more or less. You only pay for what you order.
No matter which way you order new supplies, whether manually or fully automated, with our printer supplies management - if the order reaches us by 2 pm, supplies are usually delieverd the next working day.
Yes, you will receive an email as soon as your printer has automatically triggered an order for new consumables due to the threshold being undershot. (assuming you have the pre-selected the fully automatic option). This email will inform you about the ordering process to that is taking place. You can reply directly to this email and let us know that we should stop the process and cancel the order. In general, there is a cancellation period of 4 hours after you receive the email notification that an automatic order has been triggered.
Service disruptions
Yes, with the MPS contract, you are entitled to order reduced supplies / consumables and thus save considerable printing costs.
Please report the defective printer here as having malfunctioned, and our service engineers will then contact you right away. As a rule, we repair the defective device on the next working day.
Of course you can also call us during business hours and report the error by telephone. You can find our contact details here .
Of course you can also call us during business hours and report the error by telephone. You can find our contact details here .
As a rule, we repair the defective device on the next working day.
A contractually guaranteed restoration service period is not defined in our full-service contracts. You can be sure that we will repair defective devices on the next working day or the subsequent one.
Printers that you purchase with a full-service contract (MPS) are covered by the respective manufacturer's warranty extension, so we use the service network of the printer manufacturers. You can be sure that trained and authorized service technicians will repair your faulty printer. The service partners of the manufacturers are also our service partners, so we work not only with the printer manufacturers, but also closely with service partners.
If you buy the printer incl. MPS, you'll get a full service contract for 12, 24, 36, 48 or 60 months. We will repair or replace the defective unit during the entire period of your choice. You will not incur any additional costs and you will get a reliable service partner with us.
If your defective printer has no MPS contract with printer4you.com, we carry out the repair according to our price list .
If your defective printer has no MPS contract with printer4you.com, we carry out the repair according to our price list .
Yes, of course. You can contact us at any time here .
You can quickly and easily report a fault by clicking on the red service button on the left side of the screen. If you have an MPS contract with us or use our online management , you will find your faulty printer immediately, and we can provide you with very detailed information. If our system does not yet know your printer, the fault message is just as fast and easy. Some malfunctions can be detected automatically by our online management , and depending on the configuration in your customer area, you will be informed about errors via e-mail.
Of course you can also call us during our business hours and report the error by telephone. You can find our contact details here .
Of course you can also call us during our business hours and report the error by telephone. You can find our contact details here .
Of course, you can reach us Monday to Friday from 8am to 5pm. You can find our contact details here .
Online-Management
You minimize downtime because you can detect and report malfunctions immediately. You save printing costs because your printers only order what they really need and you can almost do without your own storage. This is the basis for optimizing your printer landscape, because you can use the statistics and evaluation tools to recognize the cost creators in your company. You can find out more here .
Nothing at all, the use of all features is provided to you at no obligation and completely free.
You can download here the client software for online management and get started with it right away.
You can download here the client software for online management and get started with it right away.
Yes, the use of all features is provided to you at no obligation and completely free.
You can download here the software client for online management and start it right away.
You can download here the software client for online management and start it right away.
A small component of software (the client) that you install on your network sends us information about your printers several times a day. The transferred data packets are transmitted encrypted. The client systematically checks monitored printing systems for information such as printer usage data, printer counts, toner levels, error status updates, etc. and sends this information to printer4you.com. This enables us to trigger and monitor processes on our portal. For more information, see here .
Yes, the transmitted data packets are transmitted encrypted.
Yes, your network remains secure. You will not be able to access your network from outside by using the client. For more information, see here .
No, we do not have any insights into your printouts. Your printers simply report to our client the number of pages printed, toner levels and error status reports, which are then transmitted to the system in an encrypted form by the client.
ReadyInk by printer4you.com
With this easy-to-use, usage-based solution, you'll never again run out of Epson ink.
ReadyInk by printer4you.com is the name of the technology that detects when your ink runs out. To enable this technology, you must register a suitable printer with an ink refill service supported by ReadyInk by printer4you.com.
After registering, you can continue printing as normal without having to worry about the ink level.
Once the ink level of your printer is low, a notification will be sent. The process for shipping a new ink cartridge is then triggered.
The new ink cartridge will arrive at you before the last one is empty. This ensures that you never run out of ink.
ReadyInk by printer4you.com is the name of the technology that detects when your ink runs out. To enable this technology, you must register a suitable printer with an ink refill service supported by ReadyInk by printer4you.com.
After registering, you can continue printing as normal without having to worry about the ink level.
Once the ink level of your printer is low, a notification will be sent. The process for shipping a new ink cartridge is then triggered.
The new ink cartridge will arrive at you before the last one is empty. This ensures that you never run out of ink.
- The hassle-free, automated system ensures you always have a supply of high-quality ink.
- Billing is usage-based, so there are no monthly contract payments. An order is only generated when needed a new ink cartridge is needed. Since no contract is concluded, you can deactivate the system at any time.
- Epson inks and printers are engineered together to give you consistent and reliable results.
- New ink cartridges can be delivered to a specified address.
The majority of inkjet printers for consumers that have been available since 2014 are eligible for ReadyInk by printer4you.com (with the exception of EcoTank). Here you can check if your Epson printer is compatible for ReadyInk by printer4you.com.
Visit https://www.printer4you.com/en/readyink
and check if your printer is suitable for ReadyInk by printer4you.com. If so, you can unlock your ReadyInk by printer4you.com account at printer4you.com. The prerequisite for this is to register at printer4you.com.
After unlocking your account at printer4you.com continue printing as usual without worrying about ink levels. The ReadyInk by printer4you.com technology works in the background and detects when the ink level of your printer is low. Once the ink level of your printer reaches a low level, a notification will be sent. The process for shipping a new ink cartridge will then be triggered. The new ink cartridge will arrive at just the right time.
If you would like to add a printer to your ReadyInk by printer4you.com account, please go to the "My Printers" page and click on the "+ Add new printer" link in the top right corner. You will be asked to enter the serial number of your printer. The serial number is checked to make sure your printer is suitable for the service. If it is compatible with the program, you can continue to complete the registration of printer. The printer will appear on the "My Printers" page.
The serial number is located on the side of your printer's packaging or on the back of your device. View an example >>
Alternatively, you can download the following software tool [WINDOWS] [MAC] which will recognize and display the serial number. The tool can only be used if the Epson driver for your printer is also installed on your computer.
- a compatable printer from Epson: Here, you can check if your printer is suitable.
- an internet conneciton
- a printer4you.com customer account
Depending on the printer model, you may need to install the following on your computer:
- the Monitoring Agent: see "What is the Monitoring Agent?" and "Do I Need the Monitoring Agent?" for more information.
- a current official driver from Epson; you can download a current Epson driver for your printer from the Epson Support website.
The Monitoring Agent detects the ink levels of your printer and automatically sends them to the Epson server. There is a utility that shows the status.
If your printer is listed below, you must install the Monitoring Agent on your computer.
- Expression Home XP-212
- Expression Home XP-215
- Expression Home XP-225
- Expression Home XP-235
- Expression Home XP-245
- Expression Home XP-247
- Expression Home XP-312
- Expression Home XP-315
- Expression Home XP-322
- Expression Home XP-325
- Expression Home XP-332
- Expression Home XP-335
- Expression Home XP-342
- Expression Home XP-345
- Expression Home XP-412
- Expression Home XP-415
- Expression Home XP-422
- Expression Home XP-425
- Expression Home XP-432
- Expression Home XP-435
- Expression Home XP-442
- Expression Home XP-445
- Expression Photo XP-55
- Expression Photo XP-750
- Expression Photo XP-760
- Expression Photo XP-850
- Expression Photo XP-8500
- Expression Photo XP-8505
- Expression Photo XP-860
- Expression Photo XP-950
- Expression Photo XP-960
- Expression Premium XP-510
- Expression Premium XP-520
- Expression Premium XP-530
- Expression Premium XP-540
- Expression Premium XP-6000
- Expression Premium XP-6005
- Expression Premium XP-610
- Expression Premium XP-615
- Expression Premium XP-620
- Expression Premium XP-625
- Expression Premium XP-630
- Expression Premium XP-635
- Expression Premium XP-640
- Expression Premium XP-645
- Expression Premium XP-710
- Expression Premium XP-720
- Expression Premium XP-810
- Expression Premium XP-820
- Expression Premium XP-830
- Expression Premium XP-900
- WorkForce Pro WF-3720DWF
- WorkForce Pro WF-3725DWF
- WorkForce Pro WF-4630DWF
- WorkForce Pro WF-4640DTWF
- WorkForce Pro WF-4720DWF
- WorkForce Pro WF-4725DWF
- WorkForce Pro WF-4730DTWF
- WorkForce Pro WF-4740DTWF
- Workforce WF-100W
- WorkForce WF-2630WF
- WorkForce WF-2650DWF
- WorkForce WF-2660DWF
- WorkForce WF-2750DWF
- WorkForce WF-2760DWF
- WorkForce WF-3620DWF
- WorkForce WF-3640DTWF
- WorkForce WF-7110DTW
- WorkForce WF-7210DTW
- WorkForce WF-7610DWF
- WorkForce WF-7620DTWF
- WorkForce WF-7710DWF
- WorkForce WF-7715DWF
- WorkForce WF-7720DTWF
If your printer is suitable for ReadyInk by printer4you.com but is not listed in the list "Do I need the Monitoring Agent?", it means that the agent is already integrated within your printer's firmware. The integrated monitoring agent requires no maintenance or manual intervention. It will be activated externally after you register your printer. It will also be disabled when you log out of the service.
After signing in to your customer area, go to your ReadyInk by printer4you.com page, go to the My Account section and select the "Lock ReadyInk by printer4you.com Account" button.
Alternatively, you can de-register your printer or stop subscribing to the service altogether. Contact us via our contact page or by e-mail.
You can suspend service for a particular printer (see "How do I stop / pause the service?"). If you prefer to completely remove the printer, please send an email with the subject "DEREGISTER" to info@printer4you.com and enter the serial number of the printer for which you wish to cancel the registration. In order for us to respond as soon as possible, please send the email from the address you used when registering.
If you are dissatisfied with the service or simply don't want to participate, please contact our customer service team.
For terms of service for the ReadyInk by printer4you.com service, please see here .
Visit our contact page .
