FAQ for stationary partners

Advice!

Here you will find frequently asked questions from the point of view of our retailers and service partners. A lot more questions and answers from the point of view of customers can be found here.

printer4you.com is a tool with which you can - even directly in the consultation with your customer - immediately find the right printer(s) for your customer without in-depth know-how and training effort. You can immediately create an all-inclusive rental offer for 12, 24 or 36 months and send it to your customer via e-mail. If an order is placed, you will receive a monthly commission for the entire term.

Just give it a try and you'll see it's quick and easy.
You should have an interest in printers and enjoy offering your customers something new and modern. There are no other prerequisites.
Yes, you can register here as a partner and just as quickly and easily enter our portal into the printing business.
Yes, you can register here as a partner and just as quickly and easily enter our portal into the printing business.
No, you do not need any authorization. printer4you.com enables you to professionally and expertly advise your customers and to offer printers with all-inclusive rental contracts to your customers.
Not at all. We refer to any product in the authorized distribution and let the products be delivered directly to your end customers. From the point of view of the printer manufacturers, we are also a reseller.

If you want to relocate your existing business, which is part of your goal fulfillment, you will be faced with an economic disadvantage by eliminating manufacturer money, Please contact us. We can set up a report to manufacturers of the sales you have made in order to find a solution for a transitional period together with the manufacturer.
Not at all. We refer to any product in the authorized distribution and let the products be delivered directly to your end customers. From the point of view of the printer manufacturers, we are also a reseller.

If you want to relocate your existing business, which is part of your goal fulfillment, you will be faced with an economic disadvantage by eliminating manufacturer money, Please contact us. We can set up a report to manufacturers of the sales you have made in order to find a solution for a transitional period together with the manufacturer.
You can send an offer directly by email to your customer with a link in the email to the offer. In their inbox your customer finds an email with your transmission data and your cover letter.

If your customer uses the link, in order to see the offer directly on our portal, they will also see there that it is from you. The advantage is that your customer can change the offer here or even place an order immediately.

You can also send the offer as a pdf version in a conventional way as an attachment with your email client.
Your customer concludes the all-inclusive rental contract directly with printer4you.com. Our portal automatically debits your customer's monthly fees via SEPA direct debit, PayPal subscription or credit card subscription, and you also receive your monthly commission for the entire term. In your partner area you can see each of your customers' contracts to keep track of them. There you will also find your monthly commission statements.
Yes and no. Your customer becomes a direct customer of printer4you.com and with the all-inclusive rental contract you'll receive a commission for the entire term.

In your partner area you keep track of what happens with each of your customers. In addition, you will receive three notices before the expiry of an All Inclusive rental contract, once 6 months before expiry, then 3 months before expiry and 4 weeks before expiry, so you can decide together with your customer what you want to do after the end of the contract.

printer4you.com takes care of the standard issues of an all-inclusive rental contract, e.g. the delivery of the printers, the automatic delivery of new supplies and the monthly invoices. In addition, you can continue to invoice your consultations, your installations of the printers, the repairs (as long as you are registered as a service partner with us) and software installations and software maintenance directly with your customer, so you can definitely keep your customer loyalty and expand it in partnership with us.
On the 15th of every month, you will receive a commission bill. We'll automatically transfer the commission amount to your account specified in your partner area.

In your partner area, you will find all bill statements in the past, which you can download as an Excel file at any time.
You will receive an email from us as soon as your customer has accepted and ordered your offer. You will find the rental contract with your customer in your partner account.
You can install the printers, commission them, repair them in the event of a fault, move them from site to site and install and maintain any software. Of course, any services that are not part of the printer4you.com All Inclusive rental contract can be invoiced directly to your customer.

printer4you.com takes care of the standard issues of an all-inclusive rental contract, e.g. the delivery of the printers, the automatic delivery of new supplies and the monthly invoices. In addition, you can continue to invoice your consultations, your installations of the printers, the repairs (as long as you are registered as a service partner with us) and software installations and software maintenance directly with your customer, so you can definitely keep your customer loyalty and expand it in partnership with us.
Yes, this possibility also exists in addition to the variant of brokering described here in general.

To do this, you only need to register as a customer on the page https://www.printer4you.com/en/customer/registry and select that you are a reseller. Then you can conclude the rental agreement directly with us and can sublet the printer. You then determine the price and the conditions for your customer yourself.
Yes, you can carry out the installation yourself and settle directly with your customer. Either your customer informs you when the printers have arrived, which usually will be on the next working day so that you can carry out the installation or your customer gives your address as delivery address at the conclusion of the contract or when ordering, so that We can have the printers delivered directly to you. You then transfer the printers to the site and perform the installation.
Yes, if you have trained technicians who register you in your customer area and register with us. The prerequisite is that you have the service manufacturer authorization of the respective manufacturer, to repair warranty claims and to invoice them against the manufacturer.

In the case of the technician registration, you can make the necessary data concerning the place of use and the qualifications of your technicians, so that our system can correctly assign the service application to you. You will then receive from us the appropriate service tickets. You can then settle your warranty claims independently with the manufacturers, repairs outside the warranty can be charged with printer4you.com. You will see, with our partner area, this is all very easy to handle.
Yes, if your customer in your customer area fills out the delivery address with the appropriate printers and your address details. This is done quickly as your customer creates a new address and assigns it to his printers. Our system will then always send the supplies to you. You can bill for this additional service directly with your customer.
No, the opposite is the case. With the online management , your customer and you will get the transparency about printing. This is how you can see where the weak points lie, By optimizing and saving printers. To do this, your customer must enter you in his customer area in the "Group structure" section and thus make his printers visible to you.

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