FAQ for partners

Tip!

Here you will find frequently asked questions from the point of view of our retailers and service partners. A lot more questions and answers from the point of view of customers can be found here.

Printer4you.com is a tool that enables you to find the right printer(s) for your customers immediately, even without the need for training, and provides full-service offers (MPS) for 12, 24, 36, 48 or 60 months and sends them to your customers via email. When the order is placed, you receive a commission for all products and services over the entire contract term. Just try it, you will see it is easy and fast.
You should be interested in printers and be happy to provide your customers with full-service contracts (MPS). There are no additional prerequisites.
Yes, you can register here as a partner and just as quickly and easily enter our portal into the printing business.
Yes, you can register here as a partner and just as quickly and easily enter our portal into the printing business.
No, you do not need any authorization. Printer4you.com enables you to professionally and expertly advise your customers and to offer printers with full-service (MPS) contracts to your customers.
Not at all. We refer to any product in the authorized distribution and let the products be delivered directly to your end customers. From the point of view of the printer manufacturers, we are also a reseller. If you want to relocate your existing business, which is part of your goal fulfillment, you will be faced with an economic disadvantage by eliminating manufacturer money, Please contact us. We can set up a report to manufacturers of the sales you have made in order to find a solution for a transitional period together with the manufacturer.
Not at all. We refer to any product in the authorized distribution and let the products be delivered directly to your end customers. From the point of view of the printer manufacturers, we are also a reseller. If you want to relocate your existing business, which is part of your goal fulfillment, you will be faced with an economic disadvantage by eliminating manufacturer money, Please contact us. We can set up a report to manufacturers of the sales you have made in order to find a solution for a transitional period together with the manufacturer.
You can send an offer directly by email to your customer with a link in the email to the offer. In their inbox your customer finds an email with your transmission data and your cover letter. If your customer uses the link, in order to see the offer directly on our portal, they will also see there that it is from you. The advantage is that your customer can change the offer here or even place an order immediately. You can also send the offer as a pdf version in a conventional way as an attachment with your email client.
Your customer enters the full service contract (MPS) directly with printer4you.com. Bills for printers, services and consumables will be received by your customer from printer4you.com and you receive a commission over the entire duration of the contract for each product and the service sold. In your partner area, you will see each of your customers' contracts to have a complete overview. You will also find your monthly commission statements there.
Yes and no. Your customer will be the direct customer of printer4you.com with the MPS contract, you will get a commission for the entire duration of each product and service.

In your partner area, you keep an overview of what happens to each of your customers. In addition, before the expiry of an MPS agreement, you will be informed about the upcoming contract date, 6 months before expiry, 3 months before expiration and 4 weeks before expiration, so you can decide together with your customer what you want to do after the contract . Printer4you.com only takes you the standard topics of an MPS contract, e.g. The delivery of the printers, the automatic delivery of new supplies and the calculations or billing. In addition, you can settle your deliberations, your installations of the printers, the repairs (inasmuch as you are registered as a service partner with us) and software installations and the software maintenance directly with your customer, so you can keep your customer loyalty in any case Build a partnership with us.
On the 15th of every month, you will receive a commission bill for all delivered products of existing and new MPS contracts with your customers. We will automatically transfer the commission amount to your account specified in your partner area.

In your partner area, you will find all bill statements in the past, which you can download as an Excel file at any time.
You will receive an email from us as soon as your customer has accepted and ordered your offer. You will then find the MPS contract with your customer in your partner database.
You can install the printers, put them into operation, repair them in the event of an error, translate them from site to site, and install and maintain any software. It goes without saying that you can invoice any service that does not belong to the printer4you.com MPS contract directly with your customer. Printer4you.com only takes you the standard topics of an MPS contract, e.g. The delivery of the printers, the automatic delivery of new supplies and the calculations or billing. So you can keep your customer loyalty in any case and expand it in partnership with us.
Printer4you.com is designed so that your customers complete the MPS contract directly with us and receive a commission for the entire term. If there is a customer requirement that you close the contract with your customer, then there is the following solution. You must register as a customer on the portal, close the contract online with printer4you.com and make the settings so that the locations of the printers and the delivery addresses for the supplies are entered with the addresses of your customer , So the logistical processes run correctly. For us, you are the contractor and the printers are operated by your customer. You can then close your own contract with your customer.
Yes, you can carry out the installation yourself and settle directly with your customer. Either your customer informs you when the printers have arrived, which usually will be on the next working day so that you can carry out the installation or your customer gives your address as delivery address at the conclusion of the contract or when ordering, so that We can have the printers delivered directly to you. You then transfer the printers to the site and perform the installation.
Yes, if you have trained technicians who register you in your customer area and register with us. The prerequisite is that you have the service manufacturer authorization of the respective manufacturer, to repair warranty claims and to invoice them against the manufacturer.

[0003] In the case of the technician registration, you can make the necessary data concerning the place of use and the qualifications of your technicians, so that our system can correctly assign the service application to you. You will then receive from us the appropriate service tickets. You can then settle your warranty claims independently with the manufacturers, repairs outside the warranty can be charged with printer4you.com. You will see, with our partner area, this is all very easy to handle.
Yes, if your customer in your customer area fills out the delivery address with the appropriate printers and your address details. This is done quickly as your customer creates a new address and assigns it to his printers. Our system will then always send the supplies to you. You can bill for this additional service directly with your customer.
No, the opposite is the case. With the online management , your customer and you will get the transparency about printing. This is how you can see where the weak points lie, By optimizing and saving printers.

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