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Printer service management - service technician
Just a few clicks away
With printer4you.com the service technician is only a few clicks away. Fast and simple - you can create a service request without having to obtain detailed information about the device.
Devices operated by our online management are fully known to us so we already know the model, serial number, location, the contact person in your office or premises and the warranty state, in cases where you already have an MPS contract with us. So you only need to tell us what the problem is.
The printer4you.com online management directs your request directly to the respective manufacturer in the event of a warranty call or to one of our service partners. The current status of your service order can be viewed in your customer area - so you always have a complete overview of service tickets.

Don't you want to take advantage of the benefits right away and stop wasting time?
Just download the client software here, follow the installation wizard and you can get started!
With just a few clicks you can manage your own printing systems!
With just a few clicks you can manage your own printing systems!
Online Image Device Location Supply Contact Person Contact Person Service / Support Edit HP Officejet Pro X476dw MFP
SN: CN359DJ0G6
HPOJPROX476MFPPrinter Care Service GmbH
Street: Am Markt 4
Postal code / City: 16727 VeltenFirst name: Stephanie
Family name: Kelm
Tel: +49 (0) 3304 2472-770
e-mail: info@printer-care.deFirst name: Stephanie
Family name: Kelm
Tel.: +49 (0) 3304 2472-770
e-mail: info@printer-care.deEPSON WP-4515 Series
SN: NXQY013394
EPSON-4515Printer Care Service GmbH
Street: Am Markt 4
Postal code / City: 16727 VeltenFirst name: Stephanie
Family name: Kelm
Tel: +49 (0) 3304 2472-770
e-mail: info@printer-care.deFirst name: Stephanie
Family name: Kelm
Tel.: +49 (0) 3304 2472-770
e-mail: info@printer-care.deHP Color LaserJet MFP M476dw
SN: CNB7H781JQ
NPI4DB1B4Printer Care Service GmbH
Street: Am Markt 4
Postal code / City: 16727 VeltenFirst name: Stephanie
Family name: Kelm
Tel: +49 (0) 3304 2472-770
e-mail: info@printer-care.deFirst name: Stephanie
Family name: Kelm
Tel.: +49 (0) 3304 2472-770
e-mail: info@printer-care.deHP Officejet Color FlowMFP X585
SN: CN533CY02J
NPIBD1DDBPrinter Care Service GmbH
Street: Am Markt 4
Postal code / City: 16727 VeltenFirst name: Stephanie
Family name: Kelm
Tel: +49 (0) 3304 2472-770
e-mail: info@printer-care.deFirst name: Stephanie
Family name: Kelm
Tel.: +49 (0) 3304 2472-770
e-mail: info@printer-care.deHP LaserJet 300 colorMFP M375nw
SN: CND8FCTG12
NPI1A9B9BPrinter Care Service GmbH
Street: Am Markt 4
Postal code / City: 16727 VeltenFirst name: Stephanie
Family name: Kelm
Tel: +49 (0) 3304 2472-770
e-mail: info@printer-care.deFirst name: Stephanie
Family name: Kelm
Tel.: +49 (0) 3304 2472-770
e-mail: info@printer-care.deCanon LBP251
SN: NEHA059755
LBP251Printer Care Service GmbH
Street: Am Markt 4
Postal code / City: 16727 VeltenFirst name: Stephanie
Family name: Kelm
Tel: +49 (0) 3304 2472-770
e-mail: info@printer-care.deFirst name: Stephanie
Family name: Kelm
Tel.: +49 (0) 3304 2472-770
e-mail: info@printer-care.deCanon iB4100 series
SN: AELV01208
iB4100 seriesPrinter Care Service GmbH
Street: Am Markt 4
Postal code / City: 16727 VeltenFirst name: Stephanie
Family name: Kelm
Tel: +49 (0) 3304 2472-770
e-mail: info@printer-care.deFirst name: Stephanie
Family name: Kelm
Tel.: +49 (0) 3304 2472-770
e-mail: info@printer-care.deCanon MB5400 series
SN: AENE04360
MB5400 seriesPrinter Care Service GmbH
Street: Am Markt 4
Postal code / City: 16727 VeltenFirst name: Stephanie
Family name: Kelm
Tel: +49 (0) 3304 2472-770
e-mail: info@printer-care.deFirst name: Stephanie
Family name: Kelm
Tel.: +49 (0) 3304 2472-770
e-mail: info@printer-care.deECOSYS M6526cdn
SN: LWG4X19260
KM06C2B7Printer Care Service GmbH
Street: Am Markt 4
Postal code / City: 16727 VeltenFirst name: Stephanie
Family name: Kelm
Tel: +49 (0) 3304 2472-770
e-mail: info@printer-care.deFirst name: Stephanie
Family name: Kelm
Tel.: +49 (0) 3304 2472-770
e-mail: info@printer-care.deOnline Image Device IP Address Firmware System name Mac-address Last import HP Officejet Pro X476dw MFP
SN: CN359DJ0G6
HPOJPROX476MFP10.10.20.10 Date 2015-11-24 ROM LWP1CN1548AR HPOJPROX476MFP 843497F7FB06 23.01.2021 13:00:11 EPSON WP-4515 Series
SN: NXQY013394
EPSON-451510.10.20.15 EPSON-4515 0026ABFFDD9F 23.01.2021 13:00:11 HP Color LaserJet MFP M476dw
SN: CNB7H781JQ
NPI4DB1B410.10.20.11 Date 20150608 NPI4DB1B4 5820B14DB1B4 23.01.2021 13:00:11 HP Officejet Color FlowMFP X585
SN: CN533CY02J
NPIBD1DDB10.10.20.16 Date 20141212 ROM 2304061_439464 NPIBD1DDB D0BF9CBD1DDB 23.01.2021 13:00:11 HP LaserJet 300 colorMFP M375nw
SN: CND8FCTG12
NPI1A9B9B10.10.20.114 Date 20120808 NPI1A9B9B 9CB6541A9B9B 23.07.2018 15:00:09 Canon LBP251
SN: NEHA059755
LBP25110.10.20.14 01.36 LBP251 F0038C126B09 23.01.2021 13:00:11 Canon iB4100 series
SN: AELV01208
iB4100 series10.10.20.12 1.070 iB4100 series F80D60271A3A 23.01.2021 13:00:11 Canon MB5400 series
SN: AENE04360
MB5400 series10.10.20.13 1.070 MB5400 series 84BA3B8BC9F5 23.01.2021 13:00:11 ECOSYS M6526cdn
SN: LWG4X19260
KM06C2B710.10.20.19 System 2PW_2F00.003.034 / Engine 2PV_1000.003.002 KM06C2B7 0017C806C2B7 23.01.2021 13:00:11 Online Image Device Alerts Ð Warning HP Officejet Pro X476dw MFP
SN: CN359DJ0G6
HPOJPROX476MFPEPSON WP-4515 Series
SN: NXQY013394
EPSON-4515HP Color LaserJet MFP M476dw
SN: CNB7H781JQ
NPI4DB1B4HP Officejet Color FlowMFP X585
SN: CN533CY02J
NPIBD1DDBHP LaserJet 300 colorMFP M375nw
SN: CND8FCTG12
NPI1A9B9BCanon LBP251
SN: NEHA059755
LBP251Canon iB4100 series
SN: AELV01208
iB4100 seriesCanon MB5400 series
SN: AENE04360
MB5400 seriesECOSYS M6526cdn
SN: LWG4X19260
KM06C2B7Download as CSV file
Total sum
Printed page
Copied page
Duplex
Online Image Device Counters Prints
Last 7 DaysSupply level Threshold Device orderes automatically Change configuration Further actions HP Officejet Pro X476dw MFP
SN: CN359DJ0G6
HPOJPROX476MFPTotal:6516Black:1520Color:49960
0
010%10%10%10%fully automatedEPSON WP-4515 Series
SN: NXQY013394
EPSON-4515Total:559Black:164Color:3950
0
010%10%10%10%Semi-automatedHP Color LaserJet MFP M476dw
SN: CNB7H781JQ
NPI4DB1B4Total:11605Black:3598Color:80074
1
310%10%10%10%Semi-automatedHP Officejet Color FlowMFP X585
SN: CN533CY02J
NPIBD1DDBTotal:1766Black:526Color:12119
526
121110%10%10%10%10%Semi-automatedHP LaserJet 300 colorMFP M375nw
SN: CND8FCTG12
NPI1A9B9BTotal:278Black:58Color:2200
0
010%10%10%10%Semi-automatedCanon LBP251
SN: NEHA059755
LBP251Total:361Black:361Color:0
0
010%Semi-automatedCanon iB4100 series
SN: AELV01208
iB4100 seriesTotal:182Black:Color:0
0
010%10%10%10%Semi-automatedCanon MB5400 series
SN: AENE04360
MB5400 seriesTotal:2303Black:Color:122
0
010%10%10%10%Semi-automatedECOSYS M6526cdn
SN: LWG4X19260
KM06C2B7Total:3109Black:986Color:20370
0
010%10%10%10%fully automated
HP Officejet Pro X476dw MFP, Serial number CN359DJ0G6
Attention! For more than 72 hours, your client software has not reported your printer data
EPSON WP-4515 Series, Serial number NXQY013394
Tinte black almost empty
HP Officejet Color FlowMFP X585, Serial number CN533CY02J
Tinte cyan almost empty
HP Officejet Color FlowMFP X585, Serial number CN533CY02J
Tinte magenta almost empty
HP Officejet Color FlowMFP X585, Serial number CN533CY02J
Tinte yellow almost empty
HP LaserJet 300 colorMFP M375nw, Serial number CND8FCTG12
Attention! For more than 72 hours, your client software has not reported your printer data
Canon LBP251, Serial number NEHA059755
Attention! For more than 72 hours, your client software has not reported your printer data
Canon iB4100 series, Serial number AELV01208
Attention! For more than 72 hours, your client software has not reported your printer data
ECOSYS M6526cdn, Serial number LWG4X19260
Toner yellow almost empty
Download the client software now, install it and manage your own printing systems right away!
Still have questions about this topic? Then call us on: 03304 2472-770 (Mon-Fri from 8am to 5pm) or send us an
email to info@printer4you.com.
You can also use our contact form
How does it work and is it safe?
To have up-to-date information from your printers in your customer area at printer4you.com, our client (a small piece of software) must be installed on your network so that it can reach the printers within the network.
Our client periodically polls the printers you have specified, according to the level of consumables, meter readings, and error messages, and stores this information locally with you. This information is then sent to printer4you twice a day using an encrypted file over a secure Internet connection (https). This transfer is always from the client (from you) to the server (to us), never vice versa! So you can be sure that no one else gets your printers data and neither we nor anyone else has access to your network.
In detail:
The client software can be installed on a 32-bit or 64-bit Windows-based PC (Vista, 7, 8, 8.1, 10, Server 2008, Server 2008 R2, Server 2012, Server 2012 R2)
There are no special requirements for the hardware.
The software can also be installed in virtual environments with the mentioned operating systems.
For client software installation instructions, here (PDF Download - 2.2 MB).
What is the client doing on your network?
The client polls the printing systems on your network every hour for information such as meter readings, toner levels, error status, etc., and provides this information to printer4you.com for further analysis.
The software installs an MS Access compatible database. However, using larger volumes of Microsoft SQL Server Express or Microsoft SQL Server is recommended.
Data is transferred twice a day from the client to printer4you.com.
Requirements for Operation
From the PC or the virtual environment on which the client software has been installed, network access via SNMP protocol to the printing systems to be monitored must be possible. Furthermore, there must be the possibility to build a TCP / IP based XML-RPC connection to printer4you.com.
The corresponding ports in local firewalls can be opened for this:
For SNMP print system queries: Port 161 (UDP)
For TCP / IP XML-RPC communication to printer4you.com: Port 52004 (TCP)
For local communication between the client and the associated web-based configuration interface: Port 52005 (TCP)
- The transmitted data packets are transmitted in encrypted form.
- You can view and operate the client via a user interface, for which you have an administrative access
- You can always change settings
- You can define the password for the encryption yourself (after consultation)
- You can see the files the client sends to our server
- You can interrupt or stop communication at any time
Another variant:
You can also send the encrypted data to printer4you via email. The transfer takes place in this case through your mail server. Please contact us if you prefer this option.
What our customers say
Oberstraubing
Looking for a tool to manage and save money on our printer landscape, we at TransRegina came across printer4you.com. Above all, the graphical presentation with numerous technical details impresses.
The storage of toner and other supplies for our printers is very convenient. Needed supplies can be ordered with just a few clicks - even without a contract.
Thus, we now have a clear, transparent view of the actual print volumes for individual cost centers.
In contrast to conventional "leasing models", only usage-dependent printing costs are incurred. Furthermore, printer4you.com offers full support over the complete service contract.
Deputy Head of IT
Hamburg
The portal works great.
I was able to enter my printing requirements and received very fast, uncomplicated and exact suggestions, that I found suitable.
For me, the portal is a great help to find the right printer, the associated consumables, and support in case of problems.
CEO
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