My Service Portal

Support for your rental product

Service times telephone hotline:

Mon. - Fri.: 9:00 - 15:00

Number:

+49 3304 2472 750

Important note on data deletion:

You are responsible for backing up sensitive data. We do not accept any responsibility for lost data.

The following defects are subject to a charge and are not covered under the warranty:

Faults caused by:

• modifications made to the hardware by you or by third parties.
• the installation of any software beyond the state of delivery.
• willful damage or negligent acts have occurred.
• inadequately performed interventions, such as operating and handling errors, caused by improper handling, by liquid damage (soft drinks, coffee, water and similar liquids), by weather influences as well as accidents, natural disasters, lightning, water, fire and riots, by overvoltage as well as electrical defects due to chargers not approved by the manufacturer, as well as by fall damage.

In this case, you will receive a free and non-binding offer for the repair of your rental product from our service partner.