Withdrawal policy and sample withdrawal form for consumers

Please note that the right of withdrawal only applies to consumers (not entrepreneurs). (§13 BGB: "A consumer is any natural person who concludes a legal transaction for a purpose which can be attributed neither to his or her commercial nor to his or her independent professional activity").

Withdrawal policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of withdrawal, you must contact us,

Miete24 P4Y GmbH
Am Markt 4
16727 Velten
Germany

Fax: +49 3304 2472-789

Email: info@printer4you.com

Address for return of goods:

Miete24 P4Y GmbH
Am Markt 4
16727 Velten
Germany

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

You can also fill in and submit the sample withdrawal form or another clear declaration electronically on our website https://www.printer4you.com/en/rma. If you make use of this option, we will send you confirmation of receipt of such revocation without delay (e.g. by email).

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the cancellation period.

Consequences of the withdrawal

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to Miete24 P4Y GmbH / Am Markt 4 / 16727 Velten / Germany without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days.

You bear the costs of returning the goods.

If the goods are forwarded or bulky goods, you must expect costs of at least EUR 69.00 according to our estimate based on the known, current prices of the forwarding companies.

The possible costs differ depending on the location, posting modalities and weight of the respective goods. We encourage you to compare the costs before ordering the return.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

End of the Withdrawal policy

Sample withdrawal form

(If you wish to withdraw the contract, please complete and return this form.)

Miete24 P4Y GmbH
Am Markt 4
16727 Velten
Germany

Fax: +49 3304 2472-789

E-Mail: info@printer4you.com

I/We* hereby give notice that i/we* cancel my/our* contract of sale of the following goods(*) /for the supply of the following service*,

________________________________________________________________

________________________________________________________________

Ordered on* _______________ /received on* ____________________

________________________________________________________________
Name of consumer(s)

________________________________________________________________
Address of consumer(s)

________________________________________________________________
Signature of consumer(s) (only if this form is notified on paper)

________________________________
Date

* Delete as appropriate

Is printer4you online management safe?

How does it work and is it safe?

To have up-to-date information from your printers in your customer area at printer4you.com, our client (a small piece of software) must be installed on your network so that it can reach the printers within the network.

Our client periodically polls the printers you have specified, according to the level of consumables, meter readings, and error messages, and stores this information locally with you. This information is then sent to printer4you twice a day using an encrypted file over a secure Internet connection (https). This transfer is always from the client (from you) to the server (to us), never vice versa! So you can be sure that no one else gets your printers data and neither we nor anyone else has access to your network.

In detail:

The client software can be installed on a 32-bit or 64-bit Windows-based PC (Vista, 7, 8, 8.1, 10, Server 2008, Server 2008 R2, Server 2012, Server 2012 R2)

There are no special requirements for the hardware.

The software can also be installed in virtual environments with the mentioned operating systems.

For client software installation instructions, here (PDF Download - 2.2 MB).

What is the client doing on your network?

The client polls the printing systems on your network every hour for information such as meter readings, toner levels, error status, etc., and provides this information to printer4you.com for further analysis.

The software installs an MS Access compatible database. However, using larger volumes of Microsoft SQL Server Express or Microsoft SQL Server is recommended.

Data is transferred twice a day from the client to printer4you.com.

Requirements for Operation

From the PC or the virtual environment on which the client software has been installed, network access via SNMP protocol to the printing systems to be monitored must be possible. Furthermore, there must be the possibility to build a TCP / IP based XML-RPC connection to printer4you.com.

The corresponding ports in local firewalls can be opened for this:

For SNMP print system queries: Port 161 (UDP)

For TCP / IP XML-RPC communication to printer4you.com: Port 52004 (TCP)

For local communication between the client and the associated web-based configuration interface: Port 52005 (TCP)

• The transmitted data packets are transmitted in encrypted form.
• You can view and operate the client via a user interface, for which you have an administrative access
• You can always change settings
• You can define the password for the encryption yourself (after consultation)
• You can see the files the client sends to our server
• You can interrupt or stop communication at any time

Another variant:

You can also send the encrypted data to printer4you via email. The transfer takes place in this case through your mail server. Please contact us if you prefer this option.

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